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Frequently Asked Questions

Questions Before You Book?

Find helpful answers about packages, locations, water parties, payments, weather, media release preferences, safety rules, and the booking process.

Helpful Information

Everything You Need to Know Before Booking

Select a question below to view the answer. Contact us if your question is not listed.

Booking & Availability

Booking Questions

Booking early is recommended, especially for weekends, summer parties, festivals, and seasonal events. High-demand dates may fill quickly.

You can request your preferred mermaid when submitting the booking form. Final confirmation depends on the requested date, time, package, location, and performer availability.

A booking is confirmed only after The Salty Siren LLC receives the required signed booking agreement and the required non-refundable deposit or full payment. Until those steps are completed, the date is not fully reserved.

Packages & Events

Package Questions

A Water Party is designed for safe pool or approved water settings and starts at $175 per hour. A Land Party is for homes, schools, libraries, venues, festivals, and dry event spaces and starts at $125 per hour.

Water Parties have a maximum of 2 water party hours. You may request up to 2 additional Land Party hours after a Water Party. Land Parties have a maximum of 4 hours. FaceTime calls are $75 for 15 minutes and cap at 30 minutes.

Yes. Cameo messages are available for $49, and FaceTime calls are available for $75 per 15 minutes. FaceTime calls have a maximum length of 30 minutes.

Custom appearances may be available for fairs, festivals, venues, renaissance-style events, seasonal events, themed experiences, and other professional appearances. Custom events are approved during the planning conversation.

Location & Travel

Location Questions

The primary service area is Northwest Arkansas and Southwest Missouri. Travel may also be available for select events outside the main service area.

Location options may include private pools provided by the client, public pools with permission secured by the client, and open water sources such as creeks, rivers, lakes, or oceans designated by the mermaid being booked within a reasonable distance to the client location. Land Parties may take place at homes, schools, libraries, venues, festivals, and dry event spaces.

A travel fee may apply depending on the event location and distance from the primary service area. Any applicable fee will be confirmed before the booking is finalized.

Weather & Safety

Safety Questions

Water Parties require a safe and accessible pool or approved water setting, responsible adult supervision, clear entry and exit access, and an appropriate private changing area. Public pools must have permission secured by the client.

The Salty Siren LLC has the sole authority to determine whether weather, road, venue, pool, creek, river, lake, or other water conditions are safe. Unsafe conditions may include lightning, thunder, heavy rain, flooding, strong currents, high winds, excessive heat, poor water quality, dangerous wildlife, unsafe roads, or any condition that creates an unreasonable safety risk.

Guests may not pull the mermaid tail, climb on the mermaid, grab hair, touch the performer’s face, feed the performer, throw objects, or enter the performer’s changing area. These rules help protect the performer, guests, costume pieces, and event experience.

Yes. Parents and responsible adults remain responsible for child behavior and supervision. Children may not hit, kick, push, pull tails, throw sand, rocks, or other items, or enter deep water without a parent or responsible adult.

Pets may be present only if they are secured, vaccinated, controlled, and non-aggressive. If animals create an unsafe condition, services may be modified, suspended, or terminated for safety.

Photos & Media

Media Release Questions

No. The media release includes a preference option where you may choose whether The Salty Siren LLC may use photos or videos of you or your child for promotional and marketing purposes.

If permission is given, photos, videos, or recordings may be used for lawful business purposes such as social media, the website, advertising, printed materials, news or publications, educational presentations, and future promotional campaigns.

Participants may still appear incidentally in background photographs or videos taken during public events.

Agreements & Payments

Payment Questions

Yes. Applicable waivers, service agreements, safety terms, media release preferences, and cancellation policies must be reviewed and accepted before the booking is finalized. Requirements may vary by package and location.

Yes. A non-refundable deposit is required to reserve the event unless full payment is required. The remaining balance is due no later than 24 hours before the event. Bookings made within 14 days of the event require payment in full at the time of booking.

Once an event is booked, The Salty Siren LLC reserves performers, equipment, travel time, and scheduling for that event. Because of this, payments are non-refundable if the client cancels, including cancellations due to illness, schedule conflicts, guest cancellations, change of venue, reduced attendance, travel issues, or personal reasons.

Rescheduling requests may be considered as a courtesy, but they are not guaranteed. If a reschedule is approved, it must occur within 12 months of the original event date and remains subject to performer and company availability.

If The Salty Siren LLC determines that weather, road conditions, water conditions, equipment failure, performer illness, injury, emergency, or another circumstance makes performance unsafe or impossible, the event may be canceled. In that situation, the client may receive either a reschedule within 6 months, subject to availability, or a refund for services not rendered if a suitable replacement or reschedule cannot be provided.

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